Frequently
Asked Question.
Questions About Unlimited Design Offer.
Unlimited Design Huepastel is offering a free trial with no need for a credit card. Once you fill out the form, we will review it and deliver the output or draft within 2-3 business days. You will receive or view it with a watermark so you can decide if you want to continue to subscribe to either our all-in-one packages or our à la carte services.
A design and development subscription is a service model where clients pay a recurring fee, usually monthly or annually, to receive continuous design and development services. This subscription model allows clients to have ongoing access to a range of services without needing to hire a full-time designer or developer.
Huepastel offers a variety of design and development services including graphic design, web design, CMS development, custom development, and social media templates. Upon subscribing, you can choose from three different plans: priority, premier, or privilege, each offering different benefits and services.
Subscribing to Huepastel Studio can help you maintain and improve your online presence through ongoing updates, performance optimization, professional support, and strategic guidance.
We understand that sometimes you may not have tasks to delegate to us, which is why we also offer a la carte or project-based services. This allows you to choose what best suits your online presence.
You have the option to cancel your subscription within the first 30 days of your chosen plan, or only pay for the days when your plan was activated. For instance, if you only use our services for 15 days, you will only be charged for those days, and we will refund the remaining balance for the unused 15 days.
YES, we only accept a limited number of clients per month. This is because we are a small two-person agency. We do not outsource our work to other designers or developers because we believe it could create conflicts with the projects. We prioritize the quality of our work over the quantity of clients we accept.
We use Adobe Creative Cloud and Figma for design, and for development, we primarily use WordPress with various builders. Additionally, we offer different kinds of CMS such as Showit, Wix, Shopify, Go High Level, Click Funnels, etc.
All plans are billed monthly on the same calendar date after you sign up. This will be an auto-renewal on your selected billing cycle until you decide to cancel. You can switch, pause, or cancel your plan at any time to avoid future charges.
You are not tied down by any contracts, and you have the freedom to cancel at any time.
For monthly plans, you are billed every month from the date you sign up.
For ala carte, there is no need to worry as it is project-based, with each plan having a fixed price.
I'm sorry, but we do not offer high-resolution files, source files, or transfer Adobe and Figma or WordPress projects to trial users. Access to the original files is available only through a subscription purchase. If you wish to acquire these files without committing to a subscription, they are available for purchase via a one-month non-renewable subscription.
We prioritize client satisfaction, and if you're not satisfied with the design or development tweaks, we have a structured feedback process in place. We'll work closely with you to understand your concerns and make necessary adjustments until we achieve the desired outcome.
Questions About Web Design Offer.
We use Adobe XD and Figma. But if you prefer Adobe Photoshop, we can also do it.
We need assets such as logos, content, and project brief. (at least a short brief) to get started.
We design the pages based on the project brief you provide. We will then send you the design in Figma or Adobe XD link for your review and feedback. If revisions are needed, we will make them. Once you are satisfied, we can deliver the final output, including the source files.
YES, please check our pricing for developing the design into web pages.
Questions About Web Development Offer.
Yes, but if you want to request any additional assets or development work, it will cost $50 per page.
No, we do not offer any. But we can develop your site on our temporary domains and at the end we will migrate your site to your hosting when it’s done.
Perhaps, it depends on the type of WordPress website you need. If your website doesn't require advanced features, we can use a free theme and free plugins. However, if you need more advanced functionality, we can use premium themes and plugins. Please reach out to us so we can discuss your specific requirements.
Provide domain and hosting services with cPanel. Send us a logo, about us page, list of services, contact information, and reference websites. Each service should have a 1-2 paragraph description.
No worries! We're here to help. Whether you're starting from scratch or unsure about website themes and design, we can guide you through the entire process. We will listen to your needs, provide recommendations, and create a design that fits your vision and goals.
Yes, we offer support after completing the job and provide 15 days of free maintenance for your website for Pro and Elite Packages in case of any issues or concerns.
Yes. WordPress and Page Builders are very user-friendly, it is easy to edit content and make any changes you may need. We are also send you a video instructions on how to edit the content on the WordPress.
We need all content ready before we start, along with a couple of examples of websites that you like, just to see in what direction we should go. If you don't have content, we can build a website with dummy content, and we can replace it later until it's done.
Questions About HubSpot Solution Offer.
We will use a combination of HubL and HTML CSS and Javascript based on your requirements.
Yes. Once you approved the design, we will proceed to development.
Yes. We can integrate recent blog posts inside any HubSpot page.
All modules developed are completely reusable and can be rearranged.
All templates developed will be optimized for Mobile Tablet and Desktop Device.
Yes, We can add a custom field to the blog template.
Questions About Branding & Strategy Offer.
Once you subscribe to us, you will need to complete a brief questionnaire. This will help us understand the type of logo design you require.
Get ready-to-use profile pictures and cover photos with your logo. Optimized for the highest resolution on two platforms of your choice.
A vector file is a file that can be scaled up to any size without losing its quality. The source file is the Adobe Illustrator file used to create the logo. If you have the source file, you can make any changes to the logo yourself.
A revision is a modification of the submitted design. This may include changes to the font, color, and arrangement of elements. However, it does not entail creating an entirely new design.
Well, all the designs submitted to the client will belong to the client, so please don't worry – we've got that covered for you.
Questions About SMM Offer.
It depends on the plan you want to subscribe to. For example, if you subscribe to our Standard Plan, we will manage your social media presence for 30 days and provide you with a monthly report so you can check the engagement on your social media.
Yes, social media marketing helps establish an online presence for you and your business. Consistent posting, attractive graphic designs, relevant content, trending hashtags, and more can help you reach a wider audience organically.
Based on your business/brand's niche, location, target audience, and other characteristics, we will provide recommendations for the best platforms to use for optimal results.
The 30-day management period starts from the day we publish the first post, not from the day you subscribe. The delivery time indicates the deadline for submitting all the posts that will be published during the 30-day management period. We offer a Social Media Management tracker for daily posting.
The types of posts we often create include business-related, promotional, educational, motivational, inspirational, and informational, as well as infographics.